Empowering E-Careers with a Scalable Offshore Workforce
To meet the evolving demands of their growing e-learning ecosystem, E-Careers UK partnered with Infinite Web Marketing Pvt. Ltd. to build a fully managed offshore support and operations team. This initiative was aimed at improving scalability, reducing operational costs, and enhancing delivery speed without compromising quality.
The partnership was built on trust, transparency, and long-term vision — resulting in the successful deployment of a multi-functional offshore workforce aligned with E-Careers’ internal processes and culture.
“IT IS A LONG FACT THAT A READER WILL BE DISTRACTED BY THE READABLE CONTENT OF A PAGE WHEN LOOKING”
Monalisa Saisha
A Full-Spectrum Offshore Delivery Model
We deployed a blended team structure covering key service verticals:
- Academic Support Executives -: LMS content upload, student query handling, tutor coordination
- Customer Support & Chat Teams -: First-line resolution of learner queries and issue routing
- Sales & Outreach Executives -: Warm lead follow-up, campaign calling, live chat conversions
- Backoffice & Admin Executives -: Platform documentation, compliance updates, internal data hygiene
- Trainer Support & Event Management -: Live session coordination, attendance handling, escalation control
- Campaign Support Resources -: Emailers, WhatsApp updates, basic creatives, and marketing coordination
Each vertical was activated with defined SOPs, SLA-driven goals, and a dedicated reporting and quality manager.
Tangible Outcomes Within the First 90 Days
30+ resources deployed across 6 functions
40% reduction in operational workload on UK teams
3x faster turnaround time for learner queries
Seamless SOP replication and SLA adherence
Enhanced learner experience due to 16/7 coverage
Scalable ramp-up plan with 10-day onboarding capability
This initiative enabled E-Careers to focus on core content and strategic delivery while Infinite Web Marketing handled execution, operations, and delivery.
Specialized Tools. Seamless Offshore Execution
From our Noida operations hub, every team member was rigorously trained on E-Careers’ proprietary platforms and tools:
- Learning Management Systems (LMS)
- Student CRM Portals
- Marketing Automation Tools
- Support & Ticketing Systems
- Custom Admin Dashboards
Training included sandbox access, documentation playbooks, and mock runs. This ensured our teams mirrored internal UK operations with zero disruptions.
A White-Label Partnership Built on Trust
Our model with E-Careers was entirely white-label. Each offshore resource operated as an extension of E-Careers’ UK team, maintaining tone, culture, and brand integrity.
Key Highlights: -
Joint onboarding & training framework
Client dashboard with task tracking & daily updates
Transparent hiring model with client interviews
Dedicated offshore coordinator stationed in Noida
We positioned ourselves not just as a vendor, but as an execution ally driving long-term impact.
Scaling with Vision, Growing with Confidence
Following the initial success, the roadmap includes :-
- Expansion to 50+ resources across new departments
- Dedicated E-Careers floor in Noida operations hub
- Monthly performance audits and continuous upskilling
- Exploring AI-driven reporting and learner analytics support
The relationship with E-Careers exemplifies our capability to deliver high-quality, agile, and brand-aligned offshore resource solutions for the global eLearning industry.